Terms of Service & Engineering Engagement

Last updated: October 21, 2026

1. Scope of Engagement

These terms govern the use of the Vectra Solutions digital portal and preliminary engineering consultations. Dedicated project agreements formalize detailed scope and milestone deliverables.

2. Intellectual Property and Source Handover

We believe in zero vendor lock-in. Upon project completion and payment reconciliation, complete source code repositories, deployment scripts, and proprietary assets transfer 100% to the client.

3. Service Level Guarantees (SLA)

Managed cloud environments, DevOps orchestration, and ongoing maintenance follow structured SLA agreements defining uptime targets, monitoring thresholds, and incident escalation protocols.

4. Engineering Warranties

We deliver software following strict automated test suites and architectural audits, backed by defined post-launch defect warranty periods specified in contract statements of work.

5. Governing Law

These terms are governed by and construed in accordance with the laws and commercial regulations of the Kingdom of Saudi Arabia.